My Support Tickets
Your tickets and replies are visible to you and authorized support administrators. Email notices require a verified email address in My Account; tickets remain available here even if email cannot be delivered.
Checking your sign-in.
LOCAL OPERATIONS
Run reports, standby planning, and department operations
Department operations · No patient-identifying information · Do not keep a shared device signed in
LOOGOOTEE FIRE
Your tickets and replies are visible to you and authorized support administrators. Email notices require a verified email address in My Account; tickets remain available here even if email cannot be delivered.
Submit to NERIS Test is a separate, manual action for authorized users and synthetic test reports. Production NERIS reporting is not enabled.
Use Calendar to see approved activities and submit an event for approval. A pending event is not yet on the approved department calendar.
Use Training & Certifications to submit courses and certificate proof. Check renewal dates and verification status in My Account. Submission does not itself mean a credential was verified.
Keep the page open until saves finish. If a save fails, preserve your text and try again after reconnecting. Before retrying Create Report, check history for a draft that may already have saved.
The Hub does not keep an offline copy of your work. Browser exit warnings are best effort; phones may close a page without warning.
Contact the Application Administrator for account, reporting or access help. Include the page name, time, device/browser and the action that failed. Share a run number only through department-approved channels.
Never send passwords, recovery links, access tokens or patient information. If password email does not arrive, the Application Administrator can help with account recovery.
LFD HUB RELEASE HISTORY
Updates to reporting, department operations and reliability. Search by feature, such as Outcome, roster or NERIS.
Last updated September 17, 2026. Older entries are grouped where release dates were not recorded. This page describes software changes; individual record activity is in Audit history.
15 updates
Run Reports now opens a department-wide summary history with 30/60/90-day incident-date windows, search, all report statuses and paginated results. City/state summaries help members see that a report exists without exposing street addresses or narratives. Full report access remains permission-controlled. Desktop uses aligned columns; mobile uses compact labeled rows.
Administrators can switch to Crew view from the page header. Server-enforced Crew Member permissions temporarily replace administrator and individual report permissions for this session. Saved roles stay unchanged, actions remain attributed to your account, and Return to Admin restores your current permissions. The mode applies across tabs sharing the session and resets on a new sign-in.
No updates match your search. Try a different feature name.
Reports and calendar submissions that need your attention.
Report and department activity
INCIDENT DOCUMENTATION
Store NERIS-ready incident details locally for review now and future IDHS submission.
Capture the incident record locally; no data is sent to IDHS from this screen.
Department-wide summaries, including drafts. Full report details and CSV exports remain limited to reports you may access. Dates use the incident date; locations show city/state only.
Add the response unit, then click each member who rode on it.
Complete the structured fields to generate the narrative.
For synthetic training reports only. Complete normal review and lock the report first. This action sends data to NERIS Test; production transmission is disabled.
Approved and locked reports only. Access is limited to authorized payroll reviewers and Chiefs.
DEPARTMENT SCHEDULE
Approved meetings, training, work details, fundraisers, and community activities.
Your event must be approved by an Admin before it appears on the department calendar.
Approved events only.
Track your drafts, pending requests, and review results.
Member submissions waiting to be published.
Rejected and cancelled submissions remain available for review.
Create, assess, route, and close standby plans. Assessments always snapshot the effective published configuration.
ADMIN CONTROL CENTER
Manage coverage minimums, risk scoring, fire-hazard rules, and policy publication.
OPERATIONAL SETTINGS
Enter the resources that must remain available for ordinary 911 calls after personnel and apparatus are assigned to an event.
POLICY BUILDER
These settings determine how event answers become a risk score, recommended coverage level, and required operational review.
For advanced policy administration only. Changes here affect the complete assessment policy.
ADMINISTRATION
Append-only record of account, configuration, and operational changes.
Your email must be verified before it can receive password-reset links.
PERSONNEL READINESS
Your submitted courses, credentials, renewal dates, and certificate proof.
ADMINISTRATION
Choose an area to manage. Each tool opens in its own workspace.
Create verified backups, download retained packages, and review database checks.
Download recent Railway backups and retain an encrypted copy outside Railway.
Open an event to review its details and approve or reject it. Your own submissions require another reviewer.
HUB ADMINISTRATION
Choose a class and set its capabilities. Members with multiple classes receive their combined access. Changes apply to subsequent requests and are audited. Chief authority and core administrator controls are protected. Report approval, locking and NERIS submission remain individual settings in Manage Account.
Disabled accounts and inactive roster-only members are hidden by default. Their history is preserved.
Manage the apparatus available in Run Reports. Retire a unit instead of deleting it so past reports remain accurate.
Active units appear in the apparatus menu when creating a report.
Create and manage vehicles in Administration → Apparatus. Configure their NERIS test stations and unit mappings here. Saving an enabled mapping creates or updates the test unit. Historical reports are not rewritten.
Review and finalize reports. Only actions assigned to your account are available.
Manage the report choices used in LFD Hub.
Manage NERIS integration settings and mappings.
Read-only status of the NERIS mappings available for local report types. Manage report names and availability under Report Configuration.
Manage the names, order and availability of report types in LFD Hub.
Add, revise, order, or retire the action choices shown for each report type. Retiring an item never changes older reports.
Maintain labels used by older reports. Current reports use the Outcome text box.
Optional readiness configuration only. Production submission remains disabled.
Required for verification and password-reset delivery.
On Windows, the SMTP password is encrypted with Windows Data Protection. On Railway, store it only as the private LFD_SMTP_PASSWORD variable; the Hub will not write it to disk.
One member per row. Green checks are complete; red Xs need attention. Click any cell to edit that field.
Read-only directory for department personnel.
Earlier roster imports remain available for audit and safe rollback when their records have not been used.
PERSONNEL READINESS
Track courses, credentials, proof documents, and expiration dates in one department record.
Green records are current, yellow records need attention, and red records are expired or rejected.